Questions, answered honestly.

Still stuck? Reach us at hello@profile-spy.com.

Getting started

What does ProfileSpy actually do?+

It reads any public Instagram account's engagement signals and estimates how real its audience is — flagging bots, dead followers and bought growth. You get an authenticity score from 0 to 100 plus a full breakdown of the signals behind it.

Do I need to create an account to try it?+

You can look without connecting anything. To save history, build a watchlist or set your own baseline, you sign in with your phone number and a one-time code. Your first three scans a week are free, forever.

Which platforms is ProfileSpy on?+

ProfileSpy is a mobile app for iOS and Android. This site is the marketing and support home; the scanning happens in the app.

How accurate is it?+

The score is a transparent estimate built from public engagement patterns, not an official Instagram number. It's designed to inform decisions — a low score is a prompt to look closer, not proof of anything.

Scanning & scores

What signals go into the score?+

Five: audience authenticity (real vs. bot/inactive followers), engagement rate, likes-to-comments balance, share of dead posts, and growth pattern. Each is shown with a plain-English read so nothing is hidden.

Whose profiles can I scan?+

Any public account — creators you might collaborate with, competitors, or your own. Private accounts can't be scanned because their data isn't public, and we never bypass privacy settings.

Can I track a profile over time?+

Yes, with Pro. Re-scan any profile and ProfileSpy keeps a history so you can watch a score move week to week — useful for spotting sudden bought-follower spikes.

What is the leaderboard?+

It ranks the profiles you've scanned by authenticity — not follower count. Your own connected profile appears with a distinct highlight, and if you rank outside the top of the page it stays pinned so you never have to hunt for it.

Can I share a result?+

Every result can be turned into a story-sized share card with the score, verdict and profile — copy a link, save the image, or post it straight to your story.

Accounts & sign-in

Why do you sign me in with a phone number?+

It's a passwordless, secure sign-in — we text a one-time code instead of making you invent another password. Your number is used only to sign you in, never for marketing.

Do you ever need my Instagram password?+

No — never. ProfileSpy only reads public data and never logs into your Instagram account. Connecting your handle is read-only.

How do I delete my account?+

Delete it in a tap from the app's settings. Your history, watchlist and profile data are removed with it — no dark-pattern retention flow.

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Pricing & billing

What's free vs. Pro?+

Free gives you three full scans every week — complete score and breakdown included. Pro removes the weekly cap and adds tracking over time, deeper breakdowns, exports and priority scanning.

How much is Pro?+

$9.99/month, or $54.99/year which works out to $4.58/month — about 54% cheaper if you know you'll keep using it. All prices in USD.

Can I cancel anytime?+

Yes. Cancel from the app and you keep Pro through the period you've already paid for. No auto-renew surprises. Refunds follow App Store and Google Play policies for your region.

When do free scans reset?+

Every Monday you get three fresh scans, automatically. There's no countdown timer or pressure to upgrade.

Privacy & data

What data do you collect?+

Public Instagram data for the profiles you scan, plus your phone number for sign-in and your scan history so it syncs across devices. That's it. See our Privacy Policy for the full detail.

Do you sell my data?+

No. We don't sell or share your personal information, and we don't build shadow profiles. Read the Trust & privacy page for exactly what we do and don't touch.

Is ProfileSpy affiliated with Instagram?+

No. ProfileSpy is an independent tool and is not affiliated with, endorsed by, or connected to Instagram or Meta. Scores are our own estimates, not Instagram metrics.